Accessibility statement for Manage your water abstraction or impoundment licence online

This service is run by the Environment Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

Email: enquiries@environment-agency.gov.uk

Telephone: 03708 506 506

Telephone from outside the UK: +44 114 282 5312

You can call us from 8am to 6pm, Monday to Friday.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us or visiting us in person

Email: enquiries@environment-agency.gov.uk

Telephone: 03708 506 506

Telephone from outside the UK: +44 114 282 5312

You can call us from 8am to 6pm, Monday to Friday.

If you visit our offices and need assistance or an interpreter, you should contact us before you visit.

Technical information about this website’s accessibility

The Environment Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this website

The entire website at: https://www.gov.uk/guidance/manage-your-water-abstraction-or-impoundment-licences-online was last tested by the Environment Agency on 20 September 2019.

This statement was prepared on 20 November 2019. It was last updated on 20 November 2019.