Privacy: how we use your personal information

Applies from 30 October 2018

The Environment Agency runs the Manage your water abstraction or impoundment licence service. Our personal information charter explains how we deal with your information.

Why we ask for your email address

We ask you to tell us your email address for three reasons.

  1. To create a secure online account for you

    You will need to enter your email address every time you sign in to use the service. We will send you some emails as part of the account creation process. These emails will include some web links that include tracking codes. We use these to track responses to our emails, but we will not use them to gather or store any information about your identity.

  2. To contact you about this service

    We may need to email you with information about the service: for example, when we update this privacy policy. We will not use your email address to contact you for marketing purposes.

  3. To offer you paperless communication

    We will ask if you prefer to receive notifications about your licence by post or email. We will then use this method to send you notifications if possible. We are in the process of updating our IT systems, so you may still receive communication by other methods too.

How your email address will be stored

Your email address will be held in a secure Environment Agency database that is only accessed by our service. Your email address will remain in this database until you ask us to remove it.

How to remove your email address from our database

To have your email address removed from our database, please contact the Environment Agency.

This means that you will no longer be able to access and use the Manage your water abstraction or impoundment licence service.

The following information applies to those making an abstraction return:

The Data Protection Act 1998

We, the Environment Agency, will process the information you provide so that we can deal with your abstraction return, make sure you keep to the conditions of the licence, permit or registration, and process renewals.

We may also process or release the information to:

  • offer you documents or services relating to environmental matters
  • consult the public, public organisations and other organisations (for example, the Health & Safety Executive, local authorities, the emergency services, the Department for Environment, Food and Rural Affairs) on environmental issues
  • carry out research and development work on environmental issues, or allow others to do so
  • manage and assess present and likely future demand for water, or allow others to do so
  • prevent anyone from breaking environmental law, investigate cases where environmental law may have been broken, and take any action that is needed
  • assess whether customers are satisfied with our service, and to improve our service, and
  • respond to requests for information under the Freedom of information Act 2000 and the Environmental Information Regulations 2004 (if the Data Protection Act allows).

We may pass the information on to our agents or representatives to do these things for us.

To claim commercial in confidence contact the Waste and Industry Regulatory Services:


Telephone: 03708 506 506

Telephone from outside the UK: +44 114 282 5312

You can call us from 8am to 6pm, Monday to Friday.